windreams FAQ

windreams follows KYC (Know Your Customer) procedures required by Philippine gaming regulations. To fully verify your account, you'll typically need to submit:

• A valid government-issued photo ID (passport, driver's license, SSS ID, PhilSys ID, or UMID)
• A selfie holding your ID
• Proof of address (utility bill or bank statement dated within the last 3 months)

Verification is usually completed within 24–48 hours. Unverified accounts may have limited withdrawal access.

Go to the windreams Login page and click "Forgot Password". Enter the email address linked to your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't receive the email, check your spam or junk folder. If you're still having trouble, contact our 24/7 live chat support and we'll assist you right away.

No. windreams strictly enforces a one account per player policy. Creating multiple accounts is a violation of our Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, contact our support team immediately to resolve the issue.

windreams supports a wide range of payment methods popular with Filipino players:

• E-wallets: GCash, PayMaya
• Online banking: BPI, BDO, Metrobank, UnionBank
• Over-the-counter: 7-Eleven, Cebuana Lhuillier, M Lhuillier

All transactions are processed in Philippine Peso (₱). windreams does not charge deposit fees, though your payment provider may apply their own charges.

GCash and PayMaya deposits are processed instantly in most cases — your windreams balance should update within seconds of completing the transaction. If your deposit hasn't reflected after 10 minutes, please take a screenshot of your GCash transaction confirmation and contact our live chat support. We'll trace and credit the deposit manually if needed.

Yes. The minimum deposit on windreams is ₱100 for most payment methods, making it accessible for players across all budget levels. Maximum deposit limits vary by payment method and account verification status. Fully verified accounts enjoy higher deposit limits. Check your account settings for your current limits.

Log in to your windreams account, go to My Account > Withdraw, select your preferred withdrawal method, enter the amount, and confirm. Withdrawals are processed to the same payment method used for your most recent deposit where possible. Your account must be fully verified before withdrawals can be processed.

Processing times depend on your chosen withdrawal method:

• GCash / PayMaya: Within 1–4 hours (most are instant)
• BPI / BDO / Metrobank: 1–3 business days
• Other bank transfers: Up to 5 business days

Withdrawals submitted on weekends or Philippine public holidays may take slightly longer. windreams processes withdrawal requests 24/7 but bank clearing times are outside our control.

A withdrawal may be placed on hold for several reasons: your account KYC verification is incomplete, you have an active bonus with wagering requirements not yet met, or our security team has flagged the transaction for a routine review. In all cases, our support team will contact you via email. You can also reach out via live chat to get a status update on your withdrawal request.

windreams offers a generous welcome bonus for new Filipino players on their first deposit. The exact bonus amount and terms are displayed on the windreams Casino page and may be updated periodically. All welcome bonuses come with wagering requirements that must be met before winnings can be withdrawn. Read the full bonus terms carefully before opting in.

A wagering requirement (also called a rollover or playthrough) means you need to bet a certain multiple of your bonus amount before you can withdraw bonus-derived winnings. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute differently toward the wagering requirement — slots typically contribute 100%, while table games may contribute less.

Reload and weekly bonuses are available to existing windreams players. Check the Promotions section inside your account dashboard for currently active offers. Some bonuses are automatically credited on qualifying deposits, while others require you to enter a promo code or opt in manually. Bonus availability may vary based on your account activity and VIP level.

windreams offers a full lineup of online casino games tailored for Filipino players:

• Slots: Hundreds of titles from top providers, including jackpot and megaways slots
• Live Casino: Real-time tables with live dealers — baccarat, roulette, blackjack, and more
• Sabong: Online cockfighting livestreams with real-time betting
• Texas Hold'em: Poker tables for all skill levels
• Bingo: Classic and speed bingo rooms with Filipino-friendly chat hosts
• Sports Betting: PBA, NBA, UFC, boxing, and international leagues

Yes! windreams is fully optimized for mobile play. The platform works smoothly on all modern smartphones and tablets — Android and iOS — directly through your mobile browser. No app download is required, though a dedicated windreams app may be available for an even smoother experience. Check the windreams Casino page for the latest app availability.

All windreams games use certified Random Number Generator (RNG) technology, which ensures every spin, card deal, and dice roll is completely random and independent of previous results. Our game providers are regularly audited by independent testing laboratories. Live casino games are streamed in real time from professional studios, making the results fully transparent and verifiable.

You must be 21 years of age or older to register and play on windreams. This is a strict legal requirement under Philippine gaming law. windreams verifies player age during the KYC process. Any account found to belong to a person under 21 will be immediately suspended and all funds returned per our Terms & Conditions. We take underage gambling very seriously — no exceptions.

windreams provides a full suite of responsible gaming tools accessible from your account settings under Responsible Gaming:

• Deposit limits: Set daily, weekly, or monthly caps on how much you can deposit
• Loss limits: Cap the amount you can lose within a defined period
• Session time limits: Set reminders or hard limits on how long you play per session
• Cooling-off periods: Take a break of 24 hours, 7 days, or 30 days
• Self-exclusion: Lock your account for 6 months, 1 year, or permanently

All limit reductions take effect immediately. For more details, visit our Responsible Gaming page.

If you or someone you know is struggling with gambling, help is available. windreams encourages players to reach out to:

• PAGCOR Responsible Gaming Program — the Philippine Amusement and Gaming Corporation provides player protection resources and self-exclusion registries for all licensed operators in the Philippines
• National Center for Mental Health (NCMH) — crisis hotline available for behavioral addiction counseling
• Gamblers Anonymous Philippines — peer support meetings in Metro Manila, Cebu, Davao, and online

You can also contact windreams support 24/7 via live chat and we'll help you activate any responsible gaming tool or refer you to professional resources.